Customer Service Executive(Jurong / Logistics Industry) - OAKTREE CONSULTING

Roles & Responsibilities

Specific Responsibilities :

• Oversee the day-to-day management of all aspects of customer service.
• Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned.
• Promote excellent customer service and ensure consistent customer satisfaction.
• Manage / Resolve service complaints and provide solutions in a professional manner
• Perform billing tasks, including invoicing and inventory managing.
• Liaise with suppliers and transport partners for smooth flow of goods
• Handle escalations related to stock discrepancies, delays, or damages
• Process and monitor customer orders through WMS and coordinate with warehouse and transport teams to ensure accurate and timely dispatch.
• Process customer orders, returns and exchanges.
• Identify and facilitate with superior in work process improvement
• Coordinate with delivery team and partners to ensure that all scheduled deliveries are fulfilled on time.
• Ensure all activities comply with standard operating procedures (SOPs) and safety regulations.

Job Specifications / Requirements :

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format :

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Financial Management

Interpersonal Skills

Ships

Supervisory Skills

Vessel Operations

Data Entry

MS Word

Good Communication Skills

Freight

Communication Skills

Customer Satisfaction

Statistics

Team Player

Microsoft Word

Customer Service

Disposition

Shipping

Customer Service Experience