Counsellor (Clinical Practice & Organisational Outreach)

Role Purpose
The Counsellor provides quality, trauma-informed counselling services while actively leading outreach and partnership work with organisations. The role balances direct clinical practice with sector-facing engagement to strengthen referral pathways, early intervention, and access to mental health support.
Key Responsibilities

A. Counselling & Casework (50%)

• Provide individual, couple, and/or family counselling in line with professional and ethical standards.
• Conduct intake assessments, risk screening, case formulation, and goalsetting.
• Deliver evidence-informed and trauma-responsive interventions.
• Maintain timely and accurate case documentation and outcome records.
• Participate in clinical supervision, case consultations, and teamdiscussions.
• Identify safeguarding concerns and activate appropriate referral or protection pathways.

B. Organisational Outreach & Partnerships (50%)

• Plan and implement outreach initiatives to organisations such as schools, workplaces, and community agencies.
• Build and sustain partnerships to promote early intervention and help-seeking
• Deliver talks, workshops, psychoeducation, and preventive programmes.
• Serve as a liaison for organisational referrals and follow-ups.
• Collaborate internally to design outreach aligned with funder and sector priorities.
• Track outreach engagement, referrals, and feedback for reporting and service improvement.

Key Performance Indicators (KPIs)

Counselling (50%)

• Maintain an assigned counselling caseload aligned with service targets.
• Achieve agreed counselling session targets reflecting 50% workload allocation.
• ≥95% timely completion of case notes and documentation.
• Demonstrated client progress using agreed outcome or proxy indicators.
• Compliance with clinical governance, supervision, and safeguarding requirements.

Outreach & Partnerships (50%)

• Number of organisations engaged per quarter (new and sustained partnerships).
• Outreach activities delivered (e.g. workshops, talks, group sessions).
• Referral uptake generated from outreach activities.
• Partner satisfaction and feedback outcomes.
• Contribution to outreach reports, funder updates, and impact summaries.

Requirements & Competencies

• Recognized qualifications in Counselling, Psychology, or a relateddiscipline.
• Relevant clinical experience in individual and/or family counselling.
• Strong communication and stakeholder engagement skills.
• Ability to translate clinical knowledge into accessible outreach content.
• Comfort working across clinical, community, and organisational settings.
• Good documentation, reporting, and outcome-tracking discipline.

Reporting Line
Reports to: Director