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Service Desk - Islandwide, SG
RAPSYS TECHNOLOGIES PTE. LTD.Islandwide, SG1 day ago
Job descriptionMicrosoft Office 365 Microsoft Windows ITIL IT Service Management Provide first-level IT support and troubleshooting for end users. Handle incidents, service requests, and escalate issues as necessary. Ensure proper documentation of cases in ticketing systems. Follow ITIL best practices in service management. Deliver timely and effective resolution within agreed SLAs
Roles & Responsibilities
Job description :
Job Title : Service Desk Agent (12-hour Shift)
Work Schedule
- Shift Work : Yes (12-hour shifts)
- 24 x 7 Standby : No
Mandatory Skills
Preferred Skills
Job Description
Tell employers what skills you have
IT Service Management
Troubleshooting
Microsoft Office
Hardware
Ticketing
Service Management
Active Directory
Microsoft Office 365
Ticketing Systems
Service Desk
Windows
Microsoft Windows
ITIL
Customer Service
Incident Management
Technical Support
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Service Islandwide Sg • Islandwide, SG