Roles & Responsibilities
This temporary (maternity cover for approximate 17 weeks) role provides administrative, order processing, and customer service support. Responsibilities include, but are not limited to, updating selling prices, handling customer inquiries, processing orders, coordinating shipments, and supporting the sales team in daily operations.
Job Description
1. Administrative Support
- Prepare and update quarterly selling prices using Business Central.
- Maintain and update list of long-term contract file.
- Request quotation sheets from RVM and confirm buying prices with the factory (RVM / RKJ / TRV).
- Manage and organize delivery schedules by updating estimated cargo ready dates based on the planners’ weekly order listings.
- Process customer’s sample requests, documentation requests, and complaints through Salesforce.
2. Customer Service
Respond promptly to customer inquiries, both pre- and post-sales.Resolve customer issues related to orders, deliveries, and product availability in a timely and efficient manner.3. Order Processing
Receive and process purchase orders accurately via email and Salesforce.Issue PCNs and manage order revisions, cancellations, or split order memo for the factory (RVM / RKJ / TRV).Verify selling prices for RVM / RKJ / TRV products before issuing PCNs to the shipping team.Monitor shipping schedules and issue shipping instructions once orders are ready for dispatch.Coordinate closely with the logistics, inventory, and finance teams to ensure timely delivery and accurate billing.4. Sales Coordination
To support sales team on day-to-day operation.Monitor production schedules and negotiate with planners when necessary.Tell employers what skills you have
Sales
Factory
Microsoft Office
Written English
Logistic Support
Customer Experience
Listings
Interpersonal Skills
Inventory
Customer Care
Administration
Selling
Communication Skills
Administrative Support
Team Player
Customer Service
Maternity
Shipping
Able To Work Independently