Technical Business Solutions Manager

Job Title : IT Executive

Job Summary :

We are seeking an experienced IT Executive to join our team. As a key member of the organization, you will be responsible for providing L1 support for various systems and applications.

The ideal candidate will have excellent troubleshooting and problem-solving skills, good project management and change request management skills, and the ability to liaise with different module PICs.

About the Role :

• Provide L1 support for S4 HANA (SD, MM, Contracts and Billing, FI / CO), CRM system -C4C (Sales and Service), CPQ, FSM (mobile app and dashboard)
• Handle AMS issue management / system support, user login ID creation / deactivation for SAP / C4 as necessary
• Support 3PL integration in S4 / FSM where needed
• Resolve issues related to C4 Quotation creation in C4 and Sales and Service Billing
• Execute and provide support for business process improvement across the organization
• Liaise with L2 for fixes, raise forms as necessary, support testing, prepare supporting evidence, and go live
• Set up and configure S4P & S4Q, manage change requests for issues raised, and maintain necessary documents under CR management for requirements gathered, UAT, go-live

About You :

What We Offer :

As an IT Executive at our organization, you can expect a challenging and rewarding role that offers opportunities for growth and development.