Academic Systems Lead - D11 Novena, Thomson, Watten Estate, SG

Roles & Responsibilities

Duties and Responsibilities

• Oversee the deployment, configuration, integration and alignment of academic systems including Learning Management Systems, Student Information Systems, and assessment platforms across the EiM group of schools.
• Ensure consistent functionality, data schemas and effective integration with the organization’s broader technology ecosystem.
• Conduct regular audits and performance analyses of academic systems to identify areas for improvement, ensure compliance with organizational standards, and address potential risks.
• Lead rigorous testing of academic systems and updates before implementation to ensure they meet user needs, function seamlessly, and avoid disruptions to teaching and learning.
• Act as a liaison between schools and the central data and information systems team, developing a deep understanding of individual schools’ needs, curricula provision, and timelines to ensure systems function smoothly.
• Build and maintain strong relationships with school leaders and staff, proactively seeking feedback and offering support to optimize system usage and user satisfaction.
• Ensure all academic systems contain accurate, well-structured, and up-to-date data, aligning data sets across systems to support consistency and interoperability. Collaborate with schools to address data discrepancies and maintain data integrity.
• Support the development and maintenance of Standard Operating Procedures (SOPs) governing the use of academic systems, ensuring clarity, relevance, and consistency in processes across all schools.
• Design, deliver, and evaluate training programs for school staff on academic system usage, equipping them with the knowledge and skills to maximize the systems’ potential and minimize user errors.
• Provide effective service delivery for academic systems, ensuring timely resolution of issues, efficient support workflows, and a high-quality user experience.
• Work with vendors to solve issues identified by schools and to deliver projects on time and within the allocated budget.

Requirements

Tell employers what skills you have

Design

Interpersonal Skills

User Experience

Problem Solving

Compliance

Audits

Learning Management Systems

Learning Management

Student Development

Service Delivery