Customer Service Officer
JointHire Singapore Pte LtdSingapore, SG.01, Singapore12 days ago
Job descriptionAt least a O-Level academic qualification. Having some customer service and / or call center or similar working experience. Those with technical knowledge of electrical or electronic appliances but no experience in customer service are welcome to apply. Customer service-oriented, excellent communication skills and good interpersonal skills. Possess basic computer skills. Good stamina and good personality and customer-oriented. Excellent time management skills, able to prioritize work, attention to details and problem solving skills. Ability to work under pressure and manage customers' expectations. Willing to work overtime when required. Work location : Bedok, Singapore Within walking distance from Bedok MRT Station Working hours : Monday - Friday (9am - 5pm), Saturday (9am - 2pm) OT occasionally (max 2 hours per day) 1 year renewable contract AWS Entitlement Annual leave Medical and other benefits Training will be provided
Job Title : Customer Service Officer
Industry : Electrical & Electronics
Salary : SGD
Location : South East, Singapore
About Company :
Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.
Job Description :
- Attend to customers, handle queries from the Service Hotline and emails.
- Respond and resolve customers' queries related to products, spare parts, service schemes and schedule service appointments.
- Liaise and coordinate with authorized Service Contractors, in house technicians etc. to resolve issues arising from customers.
- Perform simple troubleshooting to identify the issue to ensure that customers are attended to effectively.
- To conduct weekly and annual parts stock count.
- Retrieve and deliver spare part to Customer Care Counter.
- Perform front counter duties including but not limited to spare parts sales over walk in, bring in repair, repair collection and redemption.
Job Requirements :
Compensation :
Interested applicants are invited to submit their resume via clicking the apply button.
JointHire Singapore Pte Ltd.(EA License No. : 17C8920)
Hidetaka Yata (Registration No. : R )
Job ID : 3510
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Customer Service Officer • Singapore, SG.01, Singapore
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