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Senior Medical Operations Executive - SINGAPORE MEDICAL SPECIALISTS CENTRE PTE. LTD.

Senior Medical Operations Executive - SINGAPORE MEDICAL SPECIALISTS CENTRE PTE. LTD.

SINGAPORE MEDICAL SPECIALISTS CENTRE PTE. LTD.D12 Balestier, Serangoon, Toa Payoh, SG
11 days ago
Job description

Roles & Responsibilities

Key Responsibilities :

1. Clinical & Administrative Support

  • Manage the Medical Director’s calendar, including patient appointments, clinical meetings, and professional engagements.
  • Organize and prepare patient case notes, investigation results, imaging reports, and follow-up documentation.
  • Coordinate communication with patients, including scheduling, reminders, and post-consultation follow-ups.
  • Ensure that patient files are updated, accurately filed, and handled with strict confidentiality.
  • Prepare necessary documentation for surgeries, procedures, or referrals.

2. Operational & Strategic Support

  • Assist the Medical Director in implementing clinical programs, service enhancements, and operational improvements.
  • Track and follow up on action items, project timelines, and reporting deliverables.
  • Support preparation of presentations, briefing papers, and reports for internal and external stakeholders.
  • Coordinate internal meetings and committee sessions, including agenda preparation and minute-taking.

    • 3. Stakeholder & Team Liaison

  • Liaise with clinic managers, nurses, and allied health teams to ensure smooth patient flow and operational efficiency.
  • Serve as the point of contact between the Medical Director and other departments, external partners, or patients when required.
  • Assist in handling urgent clinical matters or escalations in coordination with relevant departments.

    • 4. Quality & Compliance Support

  • Help monitor clinical workflow, identify service gaps, and suggest improvements.
  • Ensure compliance with internal SOPs, patient confidentiality protocols, and regulatory requirements.
  • Support data collection and documentation for audits, medical board reviews, and quality assurance activities.

    • Requirements : Qualifications :

  • Degree in Healthcare Administration, Life Sciences, Nursing, or related field.
  • Additional certification in healthcare operations or medical administration is an advantage.

    • Experience :

  • 2–5 years in a clinic, hospital, or healthcare setting, with experience supporting a senior clinician or medical leader.
  • Familiarity with managing patient records, medical documents, and appointment systems.

    • Skills :

  • Highly organized and meticulous, with the ability to manage sensitive clinical information.
  • Strong interpersonal and communication skills to interact with patients and medical professionals.
  • Proficient in Microsoft Office; experience with EMR systems preferred.
  • Able to multitask, prioritise, and work efficiently in a fast-paced environment.
  • Professional, discreet, and proactive in supporting the needs of a senior doctor.

    • Tell employers what skills you have

    Referrals

    Able To Multitask

    Microsoft Office

    Microsoft Excel

    Quality Assurance

    Healthcare

    Investigation

    Administration

    EMR

    Compliance

    Audits

    Administrative Support

    Nursing

    Regulatory Requirements

    Life Sciences

    Scheduling

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    Operation Executive • D12 Balestier, Serangoon, Toa Payoh, SG