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Part-Time Library Officer (Contract : 1 Oct 2025 to 31 Dec 2025)

BUSINESS EDGE PERSONNEL SERVICES PTE LTDD13 Macpherson, Braddell, SG

16 days ago

Job description

Roles & Responsibilities

Contract Duration

1 October 2025 to 31 December 2025

Working Location

Yishun

Working Hours

2 days per week as per scheduled based on roster including weekends

AM Shift

1.00pm to 6.00pm (5 hours)

Night Shift

4.00pm to 9.00pm (5 hours)

Offered Salary

S$13.53 per hour

Requirements

Diploma holder

Job Description

1. Duty Officer - Customer Service Backend Support

Managing backend operations within the DO workspace.

Assisting with walk-in inquiries under the No Wrong Door policy, such as membership registration, account and collection matters, program inquiries, e-resources and e-books, NLB Mobile app, PressReader, Libby, Overdrive Wireless@SGX.

Acknowledging and repairing slightly damaged items when patrons insist on borrowing them.

Handling lost and found items, including personal belongings, school / personal books, and both valuable and non-valuable items found in the library.

Issuing collateral for services and handling redemption processes.

Managing incidents and responding to fire alarms when necessary.

Troubleshooting and replenishing Book Bug cards as needed.

Addressing inquiries and feedback related to the Seat Booking System.

Assisting Roving Officers with second-level inquiries, lost child situations, and other duties.

Managing DIYREAD@Community tasks, including membership inquiries and collection of membership cards.

2. Volunteer Management

Conduct briefings for new volunteers, introducing them to the volunteer-run space and demonstrating tasks such as shelfreading, shelving, and straightening.

Depending on the number of volunteers (less than 5 or 6-10), briefings typically take approximately 15 minutes or 30 minutes, respectively, and may occur every 1-3 hours.

Monitor volunteers' activities and report any issues or incorrect tasks to LOs (Library Officers).

Address volunteers' feedback at the end of each shift, which may include concerns about shelf organisation during school holidays or feedback on volunteer behaviour.

3. Other Back-end Support

Assist in processing various backend logistics.

Manage key movements for vendors and maintain visitor logs.

Handle and acknowledge deliveries.

Answer calls and operate intercom systems.

Monitor branch environment and operations via CCTV for smooth functioning.

Make public announcements as necessary.

Monitor and troubleshoot systems such as BBS, MMS, catalogues, reservation locker, auto sorter, Tumblebooks.

Handle items received for Legal Deposit.

Conduct housekeeping checks, including putting up new posters and replacing outdated ones.

Conduct building checks and report any faults identified.

EA License No. : 96C4864

Reg No. : R1106928 TOH LAY HOON

Tell employers what skills you have

Troubleshooting

Announcements

Ebooks

Housekeeping

Books

CCTV

Intercom

Volunteer Management

Customer Service

Catalogues

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Officer Contract Oct • D13 Macpherson, Braddell, SG

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