Customer Service Specialist

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary :

Responsible in delivering high-quality customer service via email, handling complex queries with professionalism and accuracy. You manage escalations, collaborate with internal teams to resolve issues, and support process improvements—all while maintaining service excellence in a fast-paced environment.

Job Description :

• Manage high-volume and high-priority email communications with accuracy and professionalism.
• Handle escalations promptly and ensure timely resolution.
• Collaborate with internal departments to resolve queries and escalations efficiently.
• Monitor response times and ensure adherence to service level agreements (SLAs).
• Perform additional responsibilities as required to support team operations and service excellence.

Who we are looking for :

Competencies & Personal Traits :

Working Experience :

Education

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