Assistant Banquet Operations Manager

About the job

Based at the Mandarin Oriental, Singaporewithin the Banquet Operations Department in, the Assistant Banquet Operations Manager is responsible for supervising and coordinating various functions. He / She is to ensure that the standards of function preparations and services rendered to guest have been achieved and maintained as prescribed by the Hotel's policy and procedures.

As

Assistant Banquet Operations Manager

, you will beresponsiblefor the following duties :

To communicate with respective Event Management Manager / Executive in order to fully understand guests' requirements.

To ensure guest needs and guest expectations are met by providing an efficient and professional service

Handles guest's complaints politely, promptly and professionally, communicates with duty manager, senior F&B management and Events Management timely. For all guest service complaints a SIR report needs to be raised.

To guide the operations, in order to ensure that guest satisfaction is monitored and where appropriate, rectified throughout the guest experience

To ensure that all function rooms are set up in accordance to the Banquet Event Order.

Engage with the meeting organizers to ensure that all pre-requested, including last minute requests are handled appropriately.

To coordinate relevant function details as well as guests' requirement, delegate duties to subordinates and ensure guests' requirements are being met.

Responsible for the smooth running of functions and achieve high level of guests' satisfaction.

Supervise subordinates and ensure that they carry out their responsibilities.

Provide positive coaching, guidance and on-the-job and group training for subordinates as well as casual labour.

Decisive and solve problem using best judgment in the absence of Immediate Supervisor.

Control staffing and casual labour cost, ensuring that work hours per deployed staff is properly utilized.

As Assistant Banquet Operations Manager, we expect from you :

Minimum 2 years of related experience (5-day work week)

Able to work rotating shifts and on weekends

Able to work in a standing position for up to 8 hours

Able to reach, bend, stoop and frequent lift up to 15kg or more; and occasionally lift / move 25kg

Ability to multi-task

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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