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Service Engineer

Service Engineer

SCIMED (ASIA) PTE LTDD05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG
5 days ago
Job description

Roles & Responsibilities

Job Responsibilities

  • Provide technical support, installation, calibration, maintenance services and project involvement for various equipment, machinery and system.
  • Promptly following up on service requests and providing customer feedback.
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs / reports, providing quotations through customer service and internal service records in a timely manner. Write service reports and document all maintenance and repair work.
  • Maintaining daily communications with engineers, managers and customers to ensure resolution and proper follow-up.
  • Utilising the escalation process to resolve customer service delivery issues. Analyse equipment performance data and make necessary adjustments or recommendations.
  • Identifying and participating in sales opportunities such as new contracts or contract renewals.
  • Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.

Qualifications & Requirements

  • Candidate should be Electrical / Electronic / Mechanical trained with qualifications from polytechnics or relevant institutions.
  • Possess some basic IT related experience.
  • Possess minimum 2 years of relevant working experience / Candidates with limited working experience will also be considered.
  • Experience in troubleshooting and responding to customer concerns.
  • A valid driver’s license 2 / 3 is advantageous and willingness to travel for service training (as and when opportunities arises)
  • Should have basic level of computer skills including MS Word, PowerPoint, Excel and Outlook
  • Candidates are required to perform outdoor servicing of equipment and work in warm / humid environment at customer’s site.
  • Candidates with experience in refrigeration system repair / service (cold room / cooling units) will be advantageous.

    • Tell employers what skills you have

    Outlook

    Field Service

    Preventive Maintenance

    Troubleshooting

    Electrical

    MS Word

    Electronics

    Commissioning

    Service Delivery

    Calibration

    Technical Support

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    Service Engineer • D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG