Customer Service Manager (Management I Supervisory)
EA RECRUITMENT PTE. LTD.Islandwide, SG4 days ago
Job descriptionLead, coach and mentor the customer service team to deliver exceptional service standards. Oversee team members' capability in managing sales leads effectively. Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures. Maintain an organized and efficient filing and database system for customer records and service documentation. Lead digital transformation efforts related to new systems or software. Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building. Prepare and generate monthly performance and operational reports. Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary. Establish and monitor KPIs and service standards to drive customer satisfaction, retention, and operational performance Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives. Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture. Provide insights into customer trends, operational challenges, and improvement opportunities. Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements. Provide support in data analysis and insights related to customer satisfaction and sales performance. Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information. Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction. Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations. Min Diploma in Business Management or equivalent At least 2 years of Customer service experience Work experiences and job responsibilities Current and Expected salary Reason for leaving Date of availability Education background
Roles & Responsibilities
- Well Established Company
- Basic $3800 - $4200 + AWS + Variable Bonus
- Excellent Welfare and Benefits + Career progression
- Working location : Tuas (Transport Provided)
- Working days : Monday to Friday
- Working hours : 8am to 5pm
Job Responsibilities :
Leadership of Customer Service Team
Oversee daily operations of the customer service department, ensuring prompt
resolution of customer inquiries, service issues, complaints, and escalations.
Achievement of Management Objectives
Collaboration with Business Development Team
Cross-Departmental Coordination
Requirements :
Candidates are encouraged to apply this position via Apply Now button with the following information in the resume
We regret that only shortlisted candidates will be contacted.
THIEN CHING MEI (R2198032)
EA Recruitment Pte Ltd
EA License No : 21C0492
Tell employers what skills you have
CRM
Forecasting
customer calls
Microsoft Office
Microsoft Excel
deal with customer complaints
ERP
Invoicing
resolving customer complaints
Data Entry
Compliance
Customer Returns
Resolved customer complaints
Navision
Customer Focus
customer orders
Customer Service
Pricing
Customer Service Experience
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Customer Service Manager • Islandwide, SG
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