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Contract Manager

HUBSPOT ASIA PTE. LTD.D02 Anson, Tanjong Pagar, SG

1 day ago

Job description

Roles & Responsibilities

As a Contract Manager as part of the high-touch contract management team at HS, you will be responsible for handling the higher value contracts for our Japanese customers. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centred on maximizing customer investment with HubSpot.

In this role, you’ll get to :

Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer
Establish cooperative working relationships with customers
Lead forecasting discussions and pipeline reviews with internal colleagues
Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks
learn how a variety of businesses operate, what challenges they face on a daily basis, and how technology can dramatically improve their businesses and employees' lives

We are looking for people who :

Have strong negotiation skills

Are passionate about creating a great customer experience

Solve problems with curiosity and creativity

Are open and adaptable to changes in processes, operations and guidelines

Seek to understand multiple perspectives in a situation

Show clear communication skills with the ability to effectively lead a conversation

Possess prioritization and organizational skills with attention to detail

Embrace a dynamic and motivating environment

Invest in relationships with customers and colleagues

Contribute to a positive team environment of equality and inclusion

Fluent both English and Japanese (business level)

AI mindset – owning the call for the customers – must use AI as part of supporting them

Process-driven to value-driven roles

Tell employers what skills you have

Negotiation

Customer Experience

Contract Management

Customer Driven

Renewals

Customer Success

Communication Skills

Bilingual

Stakeholder Management

Japanese

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Manager Contract • D02 Anson, Tanjong Pagar, SG