Welfare Operations Manager

Job Description

The Assistant Superintendent plays a pivotal role in ensuring the smooth operation of the Welfare Home. This involves supporting the Superintendent in overseeing the effective and lawful management of the facility.

This role ensures the well-being and development of residents, compliance with statutory requirements, and efficient day-to-day operations.

Responsibilities :

• Compliance and Governance :
• Ensure staff are familiar with relevant legislation, policies, and procedures.
• Maintain compliance with regulatory guidelines and standards.
• Facility Management :
• Supervise daily care of residents and maintain overall facility cleanliness.
• Oversee meal preparation and serving, ensuring adherence to food safety guidelines.
• Conduct regular rounds to monitor resident well-being and facility standards.
• Administration and Records :
• Ensure proper upkeep of statutory records, including admission registers, resident property books, and financial accounts.
• Prepare budgets, accounts, and reports as required.
• Personnel Management :
• Supervise, train, and appraise staff performance.
• Organise staff development programmes and provide guidance for effective service delivery.
• Financial Management :
• Oversee financial management in line with organisational policies.
• Monitor budgets and cash flow according to established guidelines.
• Additional Duties and Responsibilities :
• Act as Environmental Control Coordinator (ECC) for the Home.
• Plan, support, and implement Business Continuity Management plans.
• Coordinate volunteer involvement and assist with work planning and SOPs.