F&B Operations Manager (Hotel)

We are seeking for a dynamic individual with relevant F&B

managerial experience to join our pioneering team in our new

start-up hotel slated to open in Q1

2026.

What the role

entails : 1.

Service Excellence & Brand Consistency

Ensure high-quality service

standards across all outlets, maintaining consistency in guest

experience.

Develop and implement customer

service protocols, addressing feedback to enhance

satisfaction.

Monitor service execution,

training teams to uphold the brand's identity and hospitality

standards.

Oversee menu rollouts, ensuring

alignment with branding and quality

expectations.

2.

Operational Leadership & Efficiency

Optimize workflows to enhance

service speed, table turnover, and overall dining

experience.

Implement operational SOPs,

improving efficiency in ordering, kitchen coordination, and floor

management.

Collaborate with the Team to

refine daily service operations and troubleshoot

challenges.

Lead audits to ensure adherence to

hygiene, safety, and compliance

regulations.

3.

Financial Oversight & Revenue Optimization

Analyze sales performance and

implement strategies to increase profitability across

locations.

Manage food and labour costs,

ensuring effective procurement and staffing models.

Oversee inventory control to minimize waste and optimize

cost efficiency.

Work closely with the finance

team to align business forecasts with operational

strategies.

4.

Team Development & Leadership

Recruit, train, and mentor key

personnel to uphold the highest service standards.

Design career progression pathways and skill development

programs for service leaders.

Cultivate a

strong service culture, ensuring staff engagement and

motivation.

Set clear KPIs to measure team

performance, ensuring accountability and

efficiency.

5.

Expansion & Business Growth Strategy

Identify opportunities for outlet

expansion and new service innovations.

Partner

with marketing teams to roll out campaigns that drive customer

engagement.

Lead initiatives that enhance

brand presence and competitive advantage in the

industry.