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Support Engineer - D16 Upper East Coast, Bedok, Eastwood, Kew Drive, SG

HIGHTECH PAYMENT SYSTEMS SINGAPORE PTE. LTD.D16 Upper East Coast, Bedok, Eastwood, Kew Drive, SG

12 days ago

Job description

Roles & Responsibilities

About HPS

HPS is a multinational company and a leading provider of payment solutions

dedicated to financial institutions. Thanks to its global platform used by more than

350 issuers, acquirers and national switches, we process all types of cards (credit,

debit, prepaid, loyalty, company, fuel ...) via all types of channels (ATM, Internet and

mobile POS). We are present in more than 85 countries on 5 continents and count

among our clients some of the 100 largest financial institutions around the world.

HPS is a socially responsible company committed to employment equity for women,

visible minorities and persons with disabilities. Don't wait any longer and join us

now !

PowerCARD is used by more than 450 institutions in over 90 countries. HPS has been

listed on the Casablanca Stock Exchange since 2006 and has offices in the main

business centres of the world (Africa, Europe, Asia and the Middle East).

Responsibilities :

The responsibilities of the Support Engineer are as follows :

Contribute to the handling and resolution of incidents.

Contribute to the support of the RUN N2 / N3 team and to the resolution of

the actions to be implemented depending on the incident reported.

Contribute to the analysis of incidents by the IT RUN team, and recommend

the actions to be implemented depending on the incident reported.

Contribute to the implementation of developments to resolve the incident.

Contributing to the unit tests and writing the documentation relating to the

changes made before going into production.

Contribute to the respect of commitments / SLA's

Contribute to the respect of commitments in terms of deadlines and quality

of provided work

Contribute to compliance with standards specific to the activity

Contribute to the improvement of the indicators of the team in order to

part of its activityity and the company’s brand

Contribute to the respect of the development standards chosen by HPS as

part of its activity

Contribute to the definition of the development guidelines for specific

Helping to support the RUN team.

Assist the RUN teams in production

Contribute to the validation of deliverables / procedures for the

RUN / PROJECT team during deployment.

Assist the RUN team with requests for training / technical consultation.

Provide training for the RUN teams

Contribute to network improvements and carry out the regression tests

Ensure on-call duty according to the schedule and respond to intervention

needs outside working hours.

Help to draw up on-call schedules

Respond and deal with incidents outside working hours

Key Requirements :

Bachelor’s Degree in computer Science or equivalent studies / experiences

Minimum of 3 years of professional experience in Payment domain

Good skills in development and coding (PL / SQL, C,C++,Java, HTML,

Phyton, Oracle Data Base….)

Hands-on experience in incident management

Proven results-oriented person with focus on delivery

Excellent communication and inter-personal skills to manage functional

and technical stakeholders across multiple business units

Ability to work under high pressure and provide clarity in confusion

situations

Location Singapore

Tell employers what skills you have

Switches

Troubleshooting

Oracle

Hardware

Interpersonal Skills

HTML

Credit Cards

SQL

Networking

SQL Server

Pressure

Python

Java

Payment Cards

Databases

Linux

Incident Management

C++

PLSQL procedures

Technical Support

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D16 Upper East Coast • D16 Upper East Coast, Bedok, Eastwood, Kew Drive, SG