Associate Director, Technology Operations (AIOps / NoOps)

In this role, the incumbent will report to Head of Technology Operations & Products and manage 10 – 15 team members. The incumbent will design and implement strategies to automate and optimize IT operations using AI / ML-driven solutions, self-healing systems, and cloud-native practices. The incumbent will lead initiatives to eliminate traditional operational bottlenecks and manual processes, enhance system reliability, and foster collaboration across DevOps, SRE, and engineering teams. The expertise that the incumbent brings will bridge the gap between innovation and execution, ensuring AIA Singapore technology stack operates autonomously and proactively.

WHAT YOU'LL BE DOING

• Drive adoption of GenAI and ML models in IT operations for predictive analytics, anomaly detection, and automated remediation.
• Build and mentor a high-performing team of engineers and analysts specializing in AIOps(e.g. Elastic ESRI, Splunk ITSI) and GenAI.
• Implement self-healing mechanisms and closed-loop automation to minimize human intervention in routine operations.
• Lead AI-driven incident response to minimize downtime, and overall operational efficiency through proactive monitoring and predictive insights.
• Design real-time monitoring dashboards and AI-powered alerting systems.
• Conduct post-incident reviews to refine automation workflows and prevent recurrence.
• Ensure automated systems are complied with security, governance, and regulatory standards.
• Leverage the GenAI-driven AIOps on cost savings, productivity, and customer satisfaction.
• Foster a culture of innovation, continuous learning, and cross-functional collaboration.

WHAT WE ARE LOOKING FOR

#J-18808-Ljbffr