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Bank Back-End Operations Officer (Banking Sector Client - Retail Cards Services) - Islandwide, SG

Bank Back-End Operations Officer (Banking Sector Client - Retail Cards Services) - Islandwide, SG

D L RESOURCES PTE LTDIslandwide, SG
20 days ago
Job description

Roles & Responsibilities

What We Are Looking For (Banking Sector Client) :

  • Work Location @ Tampines
  • Non-Customer Facing Role / Back-End Operations Transaction Processing
  • Annual Bonuses Based On Work Performance

Interested Candidates Please Apply Directly or Reach Out To Our Recruiters

(Law Bing Yee - +65 8332 1192 | EA License No. 24C2333 EA Personnel No. R23114521)

Job Description :

  • Process customers’ requests in the Card Services Customer Fulfillment function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications
  • Complete all requests with accuracy and within the agreed Service Level Agreement
  • Manage and resolve customers’ and business units’ feedback / complaints and queries promptly
  • Identify opportunities to improve productivity, risk controls, efficiency, and service quality in the team
  • Support in digitization effort driven by the management and ad-hoc / admin tasks assigned

    • Job Requirements :

  • Diploma / Degree Holder
  • Preferably 1 - 2 years of relevant banking experience.
  • Able to multi-task and cope with change and diversity in a fast-paced environment
  • Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues
  • Meticulous with an eye for details and quality mindset
  • Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
  • Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint
  • Team player, self-motivated and resourceful

    • Tell employers what skills you have

    Transaction Processing

    Able To Multitask

    Microsoft Office

    Microsoft Excel

    daily banking

    data input

    Loans

    Credit Cards

    Service Level

    Data Entry

    Business Strategy

    PowerPoint

    Deposits

    Commercial Banking

    Cash Management

    Bank Accounts

    Banking

    Team Player

    Business Operations

    retail bank

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