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Customer Complaint Management #Banking (1 Year Contract) #NKC - Islandwide, SG
RECRUIT EXPRESS PTE LTDIslandwide, SG5 days ago
Job descriptionCommunicate with customers via phone, email, and in-person to understand concerns and provide solutions. Maintain professionalism and empathy in handling difficult situations. Prepare reports on complaint trends, issue analysis, and resolution outcomes. Identify recurring issues and recommend improvements to enhance customer satisfaction. Work with internal teams (compliance, operations, customer service) to address systemic issues. Liaise with external stakeholders and regulatory bodies to ensure compliance and effective resolution. Contribute to developing policies and procedures to improve complaint handling. Stay updated on industry best practices and regulatory changes.
Roles & Responsibilities
- Receive, investigate, and resolve customer complaints related to banking services, credit cards, and compliance.
- Act as the main contact for escalated complaints, ensuring timely and effective resolution.
Customer Engagement :
Analysis & Reporting :
Collaboration :
Continuous Improvement :
Interested applicants may email resume to kellychooi@recruitexpress.com.sg
Chooi Kelly (CEI Registration No : R25136207)
Recruit Express Pte Ltd (EA : 99C4599)
We regret only shortlisted candidates will be contacted
Tell employers what skills you have
CRM
Customer Experience
Customer Engagement
Customer Care
Administration
Credit Cards
Compliance
Communication Skills
Banking
Customer Satisfaction
Customer Service
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Complaint Management • Islandwide, SG