Roles & Responsibilities
Job Description :
- In charge of Delugs’ retail boutique operations
- Oversee and lead the retail team
- Train and guide the retail team to meet the required standards of service
- Serves as the point of escalation for the retail team, and able to provide excellent customer service and quick professional resolutions
- Plans and manage retail inventory and routine stocktake
- Responsible for boutique visual merchandising standards
- Ensure the general cleanliness and presentation of the boutique
- Build strong relationship with customers, and gather feedback from the stores to report upwards to HQ
- Build plans for memorable in-store customer experience consistent with the brand image
- Plan and strategise for retail activation plans and events, and lead the team in the execution of plans
- Coordinate and assist the Business Development and Marketing team on in-store events
Requirements :
Boutique manager experience / leadership experiencePrior experience in the retail / hospitality industry. Keen interest in the luxury watches industry, or willing to learnAbility to work independently, is detail-oriented and self-motivated.Must be a good team player, with good communications skillBasic computer skillsProficient in English.Working hours :
Boutique Manager must commit to 4 full weekday shifts (10.30am-8pm) and one weekend shift (10.30am-8pm)Tell employers what skills you have
Coaching
Leadership
Visual Merchandising
Customer Experience
Ability To Work Independently
Hospitality Industry
Merchandising
Inventory Management
Team Management
Team Player
Customer Service