L2 Cloud Engineer (AWS / Azure)

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Job Duties

Provide Level 2 operational support for Windows Servers across on-premises and multi-cloud environments (AWS, Azure, GCP).

Manage Active Directory, DNS, DHCP, GPO, WSUS, and Windows clustering to ensure high system availability.

Conduct scheduled Windows Server patching using WSUS, SCCM, AWS Systems Manager, and Azure Update Management; monitor compliance and audit readiness.

Deploy, configure, and troubleshoot applications on Windows Server platforms; perform OS-level diagnostics and performance tuning.

Handle incidents, service requests, and changes through ITSM platforms (ServiceNow, Jira) while maintaining SLA compliance.

Apply CIS hardening baselines, remediate vulnerabilities, and maintain IAM permissions following least-privilege principles.

Develop and maintain PowerShell scripts and use cloud CLIs (AWS, Azure, GCP) to automate operational and remediation tasks.

Configure and manage cloud-native monitoring tools (CloudWatch, Azure Monitor, GCP Cloud Monitoring) and proactively resolve performance issues.

Implement and validate cloud-based backup and recovery strategies, participate in DR testing, and document recovery procedures.

Create and update SOPs, runbooks, and technical documentation to support operational excellence and knowledge sharing.

Job Requirements

Diploma or Degree in Information Technology, Computer Science, or a related discipline.

At least 2 years of cloud operations experience (AWS preferred).

Strong knowledge in Windows Server (2016–2025) and Linux administration.

Experience managing Windows workloads across AWS, Azure, and GCP, including EC2, S3, IAM, Azure VMs, and Compute Engine.

Deep understanding of OS patching processes, tools, and compliance tracking.

Experience with CIS benchmarks, vulnerability remediation, and IAM access controls in secure environments.

Proficiency in PowerShell and familiarity with AWS CLI, Azure CLI, and gcloud CLI.

Working knowledge of ITIL processes (Incident, Problem, Change Management) and ITSM tools like ServiceNow or Jira.

To Apply, please kindly email your updated resume to

Regret to inform that only shortlisted candidates will be notified.

CEI : R

EA License : 14C7275

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Human Resources Services

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