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Call Centre Agent (6 months / FINANCIAL INSTITUTION) - up to $3800 #HAO

Call Centre Agent (6 months / FINANCIAL INSTITUTION) - up to $3800 #HAO

RECRUIT EXPRESS PTE LTDIslandwide, SG
1 day ago
Job description

Roles & Responsibilities

Salary : up to $3800

Duration : 6 months

Working Days & Hours : Monday to Sunday, including Public Holidays (any 5 days)

  • 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm)

Location : Raffles Place

Job Description :

  • Handle customer interactions via phone and / or emails within stipulated timeframe.
  • To cross-sell the bank products and services when appropriate.
  • Actively perform channel migration to automated channels.
  • Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
  • Provide continuous feedback on workflow and productivity improvements.
  • Resolve customers’ feedback / issues within guidelines.
  • Conscientious logging of customers’ feedback via GIFT & service requests and enquiries via CRUISE.
  • Ensure diligent tracking of open service requests and ensure adherence to SLA.
  • Contribute to the Contact Centre in achieving its service targets.
  • Ensure all requests or investigations are completed appropriately.
  • Ensure follow up and fulfill promises made to our customers.
  • Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.
  • Ensure compliance to waiver empowerment guidelines and zero operational loss.

    • Job Requirements : Min Diploma in any course w min 2 yrs of relevant experience, in banks

    Interested candidates, please submit your resume to : allylok@recruitexpress.com.sg

    Ally Audrey Lok Xin Woon

    Recruit Express Pte Ltd (Healthcare & Lifescience)

    Company EA Licence number : 99C4599

    Personnel EA License : R21102307

    allylok@recruitexpress.com.sg

    Tell employers what skills you have

    Customer Service Skills

    CRM

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    Dispatching

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    Healthcare

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    Call Center

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    Call Centre Agent • Islandwide, SG