D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG - Outlet Assistant Manager

Roles & Responsibilities

Job Responsibilites

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• To assist outlet manager ad-hoc work

Requirements :

Tell employers what skills you have

Coaching

Leadership

Ingredients

Quality Control

Customer Experience

Literacy

Inventory

Purchasing

Cashiering

Customer Satisfaction

Team Player

Customer Service

Tendering

Scheduling

Hospitality