Customer Service Specialist (Beauty & AestheticsIndustry)

Key

Responsibilities :

Manage

incoming calls, messages, and inquiries via all social media

platforms, emails, and other communication

channels.

• Provide accurate, valid, and

comprehensive information about our treatments and products to

patients and potential clients.

• Assist

customers in scheduling appointments, making changes to

appointments, and providing reminders.

Collaborate with the operation team to ensure customer queries are

addressed.

• Maintain patient confidentiality

and adhere to data protection regulations.

Keep records of customer interactions, process customer accounts,

and file documents.

• Calling of leads to book

appointment and ensure appointment is turned

up.

Job

Specification :

• Experience in

Beauty, Wellness or Aesthetic industry is a

MUST

• Proven customer support experience or

experience in beauty services industry.

• Strong

messaging and phone handling skills and active

listening.

• Familiarity with CRM systems and

practices.

• Excellent communication and

presentation skills.