Manager, Aftermarket Technical, Hub APAC

Roles & Responsibilities

Role description

Responsible for quality and technical support in Hub APAC, ensuring highest level of customer satisfaction and maintaining a close contact with the regions and customers to ensure regular check-ins and engagement.

Responsibilities

Product Quality

Consolidate and track all quality and technical issues are reported, addressed and escalated to relevant parties until it is resolved.

Analyse field failures and provide feedback to UDIS HQ for additional support as required.

Implement solutions for key product quality issues per region by securing technical reports and ensure parts availability for replacement of failed parts.

Evaluate the need to implement technical skill enhancement programs related to product quality across the regions to better support the importers.

Responsible for conducting product quality meetings for UD Trucks with regions.

Responsible for conducting annual quality and warranty seminars for the regions to share updates on quality issues and solutions.

Technical Support

Spearhead all processes related to handling technical crises within the regions.

Ensure consistent support through importer network by providing training on technical and quality systems.

Create and develop solutions for market-specific technical issues, including service documentation, diagnostics and truck updates.

Ensure technical issues are promptly and accurately handled by respective departments and address concerns properly.

Actively follow-up and consolidate product problem resolution process to ensure continuity of issues identified and highlight concerns to relevant parties.

Ensure that technical documentation available within Hub APAC is available and current.

Hub Accident and Fire Inspector (AFI)

Accountable for Hub Accident and Fire inspections including conducting field investigation for any fire and incident cases reported.

Adhere to standard protocol to ensure all details required for analysis are properly outlined.

Consolidate all incident reports with facts and share with UDIS / UDTT AFI.

Ensure root cause analysis conducted with UDIS / UDTT AFI, and provide an update to regions and ensure local safety authorities informed about the incident.

The above list of job duties is not exclusive or exhaustive and may be change reasonably based on situation. Job descriptions shall be regularly reviewed to ensure they are an accurate representation of the job

Tell employers what skills you have

Technical Documentation

Job Descriptions

Investigation

Root Cause Analysis

Protocol

Warranty

Automotive

Customer Satisfaction

Automotive Aftermarket

Technical Support