General manager

Job Title : General Manager (Restaurant)

1. Job Description

• Overall Leadership (全面领导) :

Provide strategic direction and oversee the entire daily operations of the restaurant to ensure efficiency, profitability, and exceptional customer experience.

(提供战略方向并监督餐厅的全部日常运营,以确保效率、盈利能力和卓越的客户体验。)

Develop and manage annual budgets, control costs (including inventory, supplies, and labor), analyze financial reports (P&L), and implement strategies to maximize revenue and achieve financial targets.

(制定和管理年度预算,控制成本(包括库存、物资和劳动力),分析财务报告(损益表),并实施战略以最大化收入并实现财务目标。)

Uphold the highest standards of service quality. Handle customer feedback and resolve complaints promptly to maintain a positive brand reputation and high customer satisfaction scores.

(坚持最高标准的服务质量。处理客户反馈并及时解决投诉,以维护积极的品牌声誉和高客户满意度。)

Develop and execute local marketing initiatives (e.g., social media campaigns, seasonal promotions, collaborations) to attract new customers and enhance customer loyalty.

(制定并执行本地营销活动(例如,社交媒体活动、季节性促销、合作),以吸引新客户并增强客户忠诚度。)

Recruit, train, mentor, and schedule all front-of-house and back-of-house staff. Foster a positive, collaborative, and high-performance work environment.

(招聘、培训、指导并为所有前台和后厨员工排班。培育积极、协作和高绩效的工作环境。)

Ensure strict adherence to all Singapore government regulations, including food safety and hygiene standards (SFA), licensing laws, and employment regulations.

(确保严格遵守所有新加坡政府法规,包括食品安全和卫生标准(SFA)、许可法和就业条例。)

2. Job Requirements (职位要求)

Minimum of 8 years of relevant experience in the F&B industry, with at least 5 years in a senior management role (e.g., Restaurant Manager, Assistant General Manager) overseeing a full-service restaurant.

(至少在餐饮业拥有 8年 相关经验,其中至少 5年 担任高级管理职位(如餐厅经理、副总经理),并负责管理全方位服务的餐厅。)

Proven ability to lead, motivate, and develop a large and diverse team. Strong decision-making and problem-solving skills.

(具备经证明的领导、激励和发展大型多元化团队的能力。强大的决策和解决问题能力。)

Demonstrated experience in budgeting, financial analysis (P&L management), and cost control to drive profitability.

(拥有在预算、财务分析(损益管理)和成本控制方面经过验证的经验,以推动盈利。)

In-depth knowledge of restaurant operations, food trends, and the competitive landscape in Singapore's F&B market.

(对餐厅运营、食品趋势和新加坡餐饮市场的竞争格局有深入的了解。)

Bachelor's degree in Business Administration, Hospitality Management, or a related field. A relevant Master's degree will be an advantage.

(拥有商业管理、酒店管理或相关领域的学士学位。相关硕士学位者优先。)

Excellent communication and interpersonal skills to effectively interact with customers, staff, suppliers, and stakeholders.

(出色的沟通和人际交往能力,能够与客户、员工、供应商和利益相关者进行有效互动。)