D09 Cairnhill, Orchard, River Valley, SG - Digital Ambassador (Bank) till Sep 26 #EAT
RECRUIT EXPRESS PTE LTDD09 Cairnhill, Orchard, River Valley, SG3 days ago
Job descriptionProactively engage with customers to understand their banking needs and identify opportunities for digital adoption. Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions. Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience. Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits. Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings. Actively learn about new features and updates to digital platforms to effectively communicate them to customers. Suggest appropriate digital alternatives or banking solutions to customers based on their individual needs and preferences. Participate in training sessions and workshops to continuously enhance product knowledge and digital proficiency.
Roles & Responsibilities
Working hours : Mon-Fri, 9am to 6pm
Locations : Marine Parade / Orchard / Holland Village / Asia Square
Key Responsibilities
Customer Assistance :
- Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
- Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
- Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department.
Digital Adoption and Education :
Product and Service Knowledge :
Working Conditions
This role typically operates within a bank branch environment, requiring interaction with customers face-to-face.
Some roles may involve assisting customers remotely through digital channels.
For interested candidates, please send your updated resume :
Email : angelateh@recruitexpress.com.sg
Telegram : @Angie_TL
Whatsapp : +65 96272860
Angela Teh Ling Wei
(CEI No.R1104464)
Recruit Express Pte Ltd
EA License No. 99C4599
Tell employers what skills you have
Product Knowledge
Customer Service Delivery
Customer Service Operations
Online Banking
Customer Service Management
Communication Skills
Banking
front line customer service
Customer Service
Service Excellence
Customer Service Experience
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D09 Orchard River Sg • D09 Cairnhill, Orchard, River Valley, SG
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