Operation Executive | 1-year contract Up to 4.2k

Project Executive / Supervisor (Healthcare Sector)

Immediate - 1 Year (Extendable)

You will be responsible for overseeing a team of 70-80 ground staff in a healthcare setting, ensuring they deliver exceptional customer service to visitors

Job Responsibilities :

• Support in overseeing daily operations, including roster planning, manpower flow allocation, and staff performance appraisals.
• Manage escalation from team when required.
• Monitor performance real-time and manage resources to meet service level agreements by conducting audits and performance reviews and providing training / orientation if required.
• Prepare and maintain statistics and reports.
• Share updates with the team and execute new workflows and improvement initiatives.
• Handle feedback from internal and external parties by conducting investigations and implementing service recovery measures.
• Manage and resolve complex feedback escalated by Service Team Leaders and handle staff disciplinary issues.
• Manage staffs' employment records, health screening records, vaccination records, training records.
• In charge of manning contractual and billing matters (Timesheet verification).
• Point of contact for client.

Requirements :

This hiring is supported by NTUC's e2i