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HelpDesk Support Engineer - Islandwide, SG
NEURONES IT ASIA PTE. LTD.Islandwide, SG5 days ago
Job descriptionPossess a Nitec, Diploma or Degree preferably in Engineering or Information Technology. Work in teams of 12 hours rotation shifts that spans across weekends and public holidays. Able to follow documented work instructions and procedures. Strong written and verbal command of the English language.
Roles & Responsibilities
We are looking for HelpDesk Support Engineer and your role is defined as below :
Role
- Monitor and observe system alerts or out of the normal system behaviours.
- Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalate.
- Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
- Perform post change system health checks to verify that the changes didn't caused undesirable behaviours.
- Manage the life cycle of incident tickets from creation, update, escalation to closure.
Technical Skills required
Tell employers what skills you have
Excellent Communication Skills
Troubleshooting
Technical Assistance
Hardware
Business Continuity
Ticketing
Consolidation
Customer Support
Investigation
Information Technology
Windows
Mobile Devices
Disaster Recovery
Audit
Technical Support
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Engineer Islandwide Sg • Islandwide, SG