Senior Healthcare Operations Manager

Role Overview

The role of a Clinic Coordinator plays a vital part in ensuring the smooth operation of the clinic. Responsibilities include supervising and guiding clinic assistants, managing daily operations, and optimising staff scheduling to ensure efficient workflow.

• Work closely with senior management to schedule staff and doctors efficiently, promoting effective collaboration and teamwork.
• Assist with emergency cover for staff on urgent or medical leave, demonstrating flexibility and adaptability in times of need.
• Follow up on complex patient cases to ensure timely resolution, upholding the highest standards of care and customer satisfaction.
• Handle difficult customers, problem-solve, and assist with credit control, showcasing excellent communication and interpersonal skills.
• Ensure accurate payment collection and submission of daily sales closing reports, maintaining transparency and financial integrity.
• Liaise with external companies on administrative matters, fostering strong business relationships and partnerships.
• Perform month-end MCO invoice checks and ensure staff complete tasks on time, promoting a culture of accountability and responsibility.
• Submit monthly inventory stocks and medical supplies reports to doctors for evaluation, facilitating informed decision-making and strategic planning.
• Maintain clinic facilities by cleaning and enforcing infection control measures, prioritising health and safety protocols.
• Provide feedback on staff performance and development milestones, supporting ongoing growth and professional development.
• Orientate new staff and work with senior clinic nurses to train them on work processes, enhancing knowledge sharing and expertise transfer.
• Perform duties as a clinic nurse when rostered and training new staff, demonstrating versatility and flexibility in role responsibilities.
• Complete other duties assigned by doctors and the clinic manager, embracing a collaborative approach to workload and task allocation.

Requirements and Qualifications