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Customer Service Officer - IMPACT BPO SERVICES PTE. LTD.
IMPACT BPO SERVICES PTE. LTD.Islandwide, SG6 days ago
Job descriptionDiploma holder with a minimum of 2 years of customer service experience Possesses IT knowledge Good listening and communication skills Able to work in fast-paced environment Good team player with good interpersonal communication and presentation skills Self-motivated, meticulous, and independent Able to do shift work, and work on Public Holidays and Overtime
Roles & Responsibilities
Duties :
- Manage incoming calls, inquiries, and record case information
- Assist service hall bookings and administration
- Generate and dissimilate cases and enquiries from incoming calls to frontline staff and internal stakeholders
- Handles complaints, provide appropriate solutions and alternatives with the time limit and following up to ensure resolution
- Keep records of customer interactions, process, documentation, and update customer’s cases
- Support frontline staff on administrative duties
- Work closely with Finance and Operations Team
- Follow communication procedures, guidelines, and policies
- Assist in ad-hoc administrative duties
- Case Management – corresponding with families, corporates, and stakeholders to ensure safe and smooth repatriation process
- Assist with administration and documentation for all repatriation cases
- Respond to enquiries via email, web, and phone in a timely manner
Requirements :
If you are shortlisted for the first round of screening, our Recruiter will contact you directly.
EA License No : 21C0571 | EA Reg No : 21103634 (Johnny Wu)
Tell employers what skills you have
Microsoft Office
Microsoft Excel
Interpersonal Skills
Administration
Good Communication Skills
Communication Skills
Team Player
Microsoft Word
Customer Service
Case Management
Customer Service Experience
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Customer Service Officer • Islandwide, SG