Information Technology Operations Technician

Roles & Responsibilities

Job Summary

The IT Operations Technician provides day-to-day technical support and ensures smooth operation of the company’s IT infrastructure. This role involves troubleshooting hardware, software, and network issues, maintaining systems, and assisting staff with IT-related concerns.

Key Responsibilities

• Provide support for company desktops, laptops, printers, and other peripherals.
• Troubleshoot and maintain routers, firewalls, access points (Unifi), and basic network connections.
• Administer and monitor CCTV systems and company database systems.
• Perform routine IT maintenance, updates, and backups.
• Assist in network administration and troubleshooting connectivity issues.
• Ensure IT security compliance on desktops and company systems.
• Document incidents and resolutions, escalating issues as needed.
• Monitor and maintain IT systems, networks, and servers to ensure optimal performance.
• Provide first-level technical support to staff, resolving hardware, software, and network-related issues.
• Install, configure, and update workstations, laptops, printers, and other IT equipment.
• Perform routine system backups, patching, and preventive maintenance.
• Manage user accounts, access rights, and passwords in accordance with company policies.
• Document incidents, resolutions, and changes for tracking and reporting purposes.

Job Requirements

Tell employers what skills you have

Information Security

information technology requirements

IT Service Management

Troubleshooting

Hardware

Network Administration

VMware

Information Technology

IT Operations

CCTV

Windows Server

Networking

Windows Domain

Network Administration and Maintenance

Information Technology Strategy

Network Security

Troubleshooting Hardware

Technical Support