Warehouse Supervisor

Job responsibilities of warehouse Supervisor :

1.

Coordinate the entire warehouse and distribution process

management, establish and optimize work standards for each link

including receiving, sorting, packaging, shipping, inventory

checking, and delivery, ensure that warehouse opening and

fulfillment timeliness meet standards, and enhance order

• fulfillment efficiency and customer satisfaction;

2. Be

responsible for the implementation of warehouse order plans,

coordinating internal and external resources (such as

transportation capacity, manpower, etc.), ensuring order

fulfillment rates and customer satisfaction, and ensuring smooth

3. Manage a team of sorters,

receivers, and distribution-related positions (with more than 20

members), including daily scheduling, task allocation, performance

tracking, and skill training, to enhance team efficiency and

4. Lead inventory management work, regularly

organize inventory checks, monitor the accuracy of receiving,

shipping, and distribution processes, analyze inventory

discrepancies and delivery issues, and drive improvements to ensure

5. Interface

with cross-departmental teams including procurement, sales, and

logistics to address abnormal issues in the warehouse and

distribution process (such as stockouts, incorrect deliveries, and

delivery delays), ensuring smooth supply chain

6. Be responsible for daily communication

with customers (including external customers and internal demand

departments), promptly respond to inquiries about inventory,

shipment, and delivery progress, and patiently answer

7. Receive and handle customer feedback

regarding the warehouse and distribution process (such as damaged

packaging, quantity discrepancies, delivery delays, etc.),

coordinate internal resources to quickly follow up and resolve

issues, ensure customer needs are met, and enhance customer

8. Participate in the development of

warehouse and distribution SOPs and supervise their implementation.

Continuously optimize operational processes based on customer

feedback and operational data, reduce operational costs, and

enhance the overall operational efficiency of warehouse and

9. Respond to and efficiently complete other

temporary tasks assigned by the superior, flexibly adjust work

arrangements, and ensure that daily operations are not

affected.

Job requirements for warehouse Supervisor

1. College degree or above, with a major in logistics

management, warehouse management, or related fields

At least 2.2 years of experience in warehouse

and distribution management (experience in both warehousing and

distribution is preferred), including at least 1 year of experience

in managing a team of over 20 people. Familiar with the entire

process of receiving, sorting, inventory management, and

distribution. Experience in customer communication is

3. Possess good English reading and writing

skills, and be proficient in handling English documents, emails, or

4. Possess a strong sense of purpose

and execution ability, and effectively drive the achievement of

core indicators such as warehouse opening efficiency, order

fulfillment rate, delivery compliance rate, and customer

5. Possess excellent team management and

communication coordination skills, be adept at listening to

customer needs, be patient in solving problems, and coordinate

internal and external resources to facilitate

6. Familiar with warehouse management

system (WMS) and distribution-related system operations, with data

sensitivity, and able to optimize the entire warehouse and

7. Strong

service awareness, excellent stress resistance, able to adapt to

fast-paced warehouse work, flexibly handle unexpected issues (such

as sudden surge in temporary orders, abnormal delivery, etc.) and

8. Possess initiative and flexibility

in handling temporary work, be able to quickly coordinate resources

and adjust plans, ensuring that temporary tasks are completed

efficiently without affecting the progress of core work.