JOBER PTE. LTD. - SUPERVISOR

JOBER PTE. LTD.Islandwide, SG

2 days ago

Job description

Roles & Responsibilities

Managing daily operations, including staff supervision (scheduling, training, performance), customer service, operational tasks (inventory, cleanliness, equipment maintenance), and ensuring compliance with health and safety regulations . Also contribute to sales targets , manage client feedback, and maintain the overall ambiance and smooth workflow of the shop.

Key Responsibilities

Staff Management : Hire, train, and supervise massage therapists and front-desk staff, creating efficient work schedules and fostering a positive team environment.
Operational Oversight : Oversee daily operations, ensuring smooth appointment scheduling, maintaining the cleanliness and hygiene of the premises, and managing inventory of supplies and retail products.
Customer Service : Address client inquiries, concerns, and complaints, ensuring client satisfaction and managing feedback for continuous improvement.
Service Quality : Ensure therapists adhere to treatment standards, maintain room setups, and handle products hygienically.
Sales and Reporting : Assist in achieving sales targets and potentially upselling products or services. Track sales, bookings, and generate reports on performance.
Compliance and Safety : Ensure the shop complies with health and safety regulations and that equipment is properly maintained and functioning.
Facility Maintenance : Oversee the maintenance of equipment and the general upkeep of the spa facility to ensure a relaxing and organized environment.

Required Skills & Experience

Leadership & Management Experience : Proven experience in a supervisory or management role, preferably in the wellness or spa industry.

Service & Customer-Centricity : Strong awareness and a focus on customer needs and satisfaction.

Operational Knowledge : Familiarity with the massage and wellness industry, including standard service processes.

Compliance Understanding : Knowledge of health and safety regulations and ability to enforce them.

Communication Skills : Ability to communicate effectively with staff, clients, and management.

Adaptability : Willingness to work shifts, weekends, and public holidays, common in the service industry.

Jober Pte Ltd UEN 201616711G

EA License No : 16C8401

XING CHONG | Registration No : R22109860

#SGUnitedJobs

Website : https : / / www.jobersg.com /

Tell employers what skills you have

Negotiation

Sales

Upselling

Leadership

Treatment

Inventory

Spa

Equipment Maintenance

Adaptability

Compliance

Communication Skills

Facility Maintenance

Customer Service

Staff Management

Scheduling

Appointment Scheduling

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Supervisor • Islandwide, SG