UAT Software Quality Assurance (Banking Sector Client - Contact Center Applications) - D L RESOURCES PTE LTD

Roles & Responsibilities

OVERVIEW

The UAT Officer plays a critical role in ensuring that software applications meet the required standards and are ready for deployment. This position involves coordinating and executing user acceptance testing processes to validate that the software functions as intended and meets the needs of end-users.

KEY RESPONSIBILITIES

• Test Planning and Coordination : Discuss with manager to understand the test scope for enhancement and coordinate the effort for testing.
• Test Case Development : Prepare test script according to the test scope and prepare test data according to the test script
• Execution of Tests : Execute user acceptance test according to test script
• Defect Management : Track and manage defects identified during UAT, coordinating with development teams for resolution and retesting.
• Reporting : Provide detailed reports on UAT progress, including test results, defect status, and overall readiness for deployment.

Learning Outcomes

QUALIFICATIONS & KEY COMPETENCIES

Strong organizational skills and attention to detail.

Good to have (Domain Exposure In Testing For) :

Unified communication : experience with platforms " Cisco , Microsoft , Avaya ,...etc”. Understanding for VOIP , SIP , PBX Systems and UC architectureContact Centre : experience with platforms " Cisco , Microsoft , Avaya ,...etc”. Understanding for IVR, ACD and Omnichannel communication workflows.

Tell employers what skills you have

UAT

Quality Assurance

Software Quality Assurance

UC

Information Technology

Test Cases

Adaptability

Avaya

Attention to Detail

Software Testing

User Acceptance Testing

VoIP

Test Script

Test Data

Test Planning