Associate / Security Engineer, Managed Operations, SOC / Cyber Ops -

Roles & Responsibilities

As a Security Engineer in Cyber section managed support and operations, you will assist in day-to-day support and operations of assigned cybersecurity solutions and platforms.

All interested applicants are encouraged to apply with your updated resume, indicating your earliest date of availability and notice period.

Work Hours : Office hours, with occasional remote standby duties which is rotational (i.e., remain contactable by email and phone)

What you will do :

• Provide support for assigned security platforms, including onsite troubleshooting, root cause analysis, and incident reporting.
• Manage ticket queue and take ownership and responsibility of tickets assigned within agreed SLA.
• Perform change requests activities per change window allocated, including planning, review, tracking & verification and documentation.
• Ensure that daily operations and tasks are properly completed or followed up.
• Escalate issues and liaise with subject matter experts as required to resolve issues.
• Prepare activities report and documentation.

About You :

Tell employers what skills you have

Cyber Threat Hunting

Troubleshooting

resolve incident tickets

Cyber Defense

Engineering Support

server knowledge

Cyber Security Management

Ticket Management

Customer Service Experience

Technical Support