Enterprise Technical Support
M1 LIMITEDD22 Jurong, Jurong Island, Tuas, SG4 days ago
Job descriptionDegree / Diploma or equivalent with NOC experience Minimum 2years experience in a support / service environment with a keen interest in Internet Technology Preferably with CCNA certification or other network certifications Customer oriented, motivated and driven to explore new ways of doing things Team worker with good interpersonal, communication and writing skills Able to work within constraints and meet service levels Willing to accept new challenges and responsibilities Highly motivated with initiative Willing to work on rotating shift, inclusive of weekends and public holidays Customer focused attitude with ability to explain technical information to non-technical people with compassion Outstanding communication skills in English, both written and verbal
Roles & Responsibilities
Job Responsibilities
- Provide 24 X 7 technical assistance via phone, and email
- Troubleshoot CPE issues, Mobile Broadband, Web / Mail Hosting / setup, and other ISP related products and services
- Coordinate with other departments and handle internal escalations
- Attend to faults and escalate if necessary. Common faults are outages, server failure, router, switch etc.
- Manage monitoring systems (eg. bandwidth monitoring, link monitoring, DDOS notification etc)
- Coordinate with other departments for basic troubleshooting support
- Ensuring alert for major project is being follow up closely and ensure that relevant department is being updated of the progress
- Ability to adapt quickly to ever changing priorities and handle multiple tasks simultaneously
Job Requirements :
Tell employers what skills you have
Switches
Team Worker
Troubleshooting
Technical Assistance
Hardware
CCNA
Information Technology
Reliability
Communication Skills
Customer Oriented
Routers
Writing Skills
Ability to Prioritize
Airtable
Technical Support
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Technical Enterprise Support • D22 Jurong, Jurong Island, Tuas, SG
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