IT Support Engineer

Roles & Responsibilities

• Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;
• Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;
• Stay updated on the latest security patches and updates for all systems and applications;
• Serve as the first point of contact for troubleshooting system and network issues;
• Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;
• Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;
• Conduct thorough research to identify software solutions that align with the company's requirements and objectives;
• Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;
• Set up and implement backup plans and business continuity plans for system applications and stored information;
• Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;
• Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;
• Undertake any other IT related assignment that may be given by the manager and / or his / her designate.

JOB REQUIREMENTS :

Tell employers what skills you have

Troubleshooting

Microsoft Excel

Hardware

Business Continuity

Interpersonal Skills

Administration

Information Technology

Attention to Detail

Communication Skills

Thorough Research

Intrusion Detection

Team Player

Technical Support