Operations Manager Japanese Speaking - TALENTOR SINGAPORE PTE. LTD.

Roles & Responsibilities

We are seeking a highly capable Operations Manager to lead our Visa Application Centre. The ideal candidate will be a native Japanese speaker with a minimum of 5 years of operations management experience , preferably in the visa, travel, or customer service industry.

This role demands a strong leader who can drive performance, uphold compliance, manage client relationships, and inspire teams—all while ensuring a premium customer experience.

🛠️ Key Responsibilities

• Lead the daily operations of the Visa Application Centre, ensuring compliance with internal SOPs and Service Level Agreements (SLAs).
• Achieve financial targets, including EBIT goals set by the regional leadership.
• Develop and maintain strong relationships with Japanese Consulate officials and government stakeholders.
• Drive staff productivity, service quality, and team alignment with the Team Objective Tracker .
• Oversee all customer-facing functions and ensure smooth end-to-end application processing.
• Conduct internal audits and lead Operational Compliance Learning (OCL) assessments to uphold ISO and regulatory standards.
• Monitor physical and data security compliance and act as the first responder to potential breaches.
• Ensure proper implementation and tracking of Value-Added Services (VAS) , enhancing revenue through innovation and process excellence.
• Encourage team-generated “Spark Ideas” and the adoption of best practices across all locations.
• Prepare for peak periods with accurate manpower forecasting and scheduling.
• Control operational expenses and ensure effective resource allocation.
• Conduct process, product, and compliance training for staff; ensure attendance in all HR-mandated programs.
• Guide business development initiatives alongside the regional VAS and Sales teams to grow new revenue streams.
• Foster an inclusive, supportive, and mentally safe working environment, especially during seasonal workloads.
• Ensure strict adherence to environmental, health, and safety (EHS) policies, promoting sustainability in all operations.

🎯 Performance & Success Metrics

📌 Requirements

✅ Skills & Competencies :

Strong leadership and mentoring capabilities

Advanced knowledge of process compliance, internal audits, and ISO practices

Budgeting, cost control, and resource planning

Conflict resolution and team counselling

Proficiency in MS Office tools and operational tracking systems

Customer-focused mindset and business development acumen

Strong organizational, communication, and interpersonal skills

Committed to inclusive practices and TRIFAP workplace standards

📞 Contact

Vijay

📱 +65 93864399

EA Reg No : R1768305

Tell employers what skills you have

Tolerance

Tracking Systems

Customerfacing

Team Development

Succession Planning

Operations Management

Conflict Resolution

Service Level

Audit Compliance

Environmental Health

Customerfocused

Audits

Customer Service Excellence

Cost Control

Japanese

First Responder