Junior Application Support Analyst - KGI SECURITIES (SINGAPORE) PTE. LTD.

Roles & Responsibilities

We are seeking an application support analyst with a strong a strong focus on site reliability engineering (SRE) to ensure the reliability, scalability, and performance of our critical applications. In this role, you will bridge the gap between development and operations, applying software engineering principles to automate and optimise system reliability, troubleshoot application issues, and improve incident response.

Responsibilities :

Incident, Problem, Request and Change Management

• Provide tier-2 / 3 support for production applications, diagnose and resolve complex issues.
• Participate in on-call rotations, respond to incidents, conduct root cause analysis (RCA), and implement preventive measures.
• Perform and coordinate of testing and deployment of changes to the systems
• Creation and maintenance of customised scripts to generate reports for customers
• Improve monitoring, logging, and alerting to proactively detect and mitigate issues.

Reliability & Performance Optimisation

Automation

Collaboration & Best Practices

Requirements :

Scripting (Powershell, Windows batch, Python, Bash) for automation.

Microsoft .Net C# applications

Tell employers what skills you have

Interpersonal Skill

Change Management

Analytical Abilities

Microsoft SQL Server

problem solving skills

Application Support

Site Reliability Engineering

Communication Skills

ITIL

Collaboration with stakeholders

C#