Senior F&B Operations Manager

Overview

Job description

The Senior Operations Manager is a key leadership role in a growing local company with plans for expansion. This role is responsible for overseeing operations across the organisation and driving system-level improvements and digital integration across teams to strengthen operational excellence, enhance employee engagement, and deliver best-in-class customer experience.

Responsibilities

(A) DIRECTLY RESPONSIBLE FOR :

(i) Company-Wide Operational Leadership

• Provide Company-wide operational leadership across Boutiques, Events, Fulfilment Logistics, Facilities Management and other operational areas to achieve operational excellence
• Lead in manpower planning ; internal process (Standard Operating Procedures) documentation, adherence & improvements; budget planning & usage; and team performance
• Champion a culture of operational excellence built on quality, care and trust
• Track Key Performance Indicators , report insights, and recommend improvements to Senior Management

(ii) System-level Continuous Improvements

(iii) Digital Transformation & Systems Integration

(B) OVERALL RESPONSIBLE FOR

(i) Boutique & Event Operations

(ii) Fulfilment Logistics & Facilities Management Operations

WE ARE LOOKING FOR SOMEONE WITH / WHO IS

Requirements & Qualifications

Reporting Lines

Applicants may indicate their current and expected salary in their resume to help us better assess fit.

Job summary

Lead and manage operations across the whole company and drive system-level improvements and digital integration in cross-functional teams.

Key selling points

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