Roles & Responsibilities
We’re looking for a hands-on Data Lead / Analytics & BI Manager to join our team and help drive business insights, manage our data infrastructure, and work closely with internal stakeholders and partners. This role blends technical capability with stakeholder management and will suit someone looking to step up into a lean team leadership role while remaining close to the data.
You’ll manage a small team (including offshore support), deliver high-quality dashboards and reports, and help the business make smarter, data-informed decisions. You should also be comfortable working across BI platforms and evolving data environments.
Team Management & Collaboration
- Provide day-to-day guidance to a small data team (analyst + offshore engineer)
- Delegate tasks clearly, review output, and support team development
- Ensure smooth communication across internal and external stakeholders
- Step in on analytics work when needed – this is a hands-on role
- Foster a collaborative and delivery-focused team culture
Business Intelligence & Reporting
Maintain and enhance dashboards, reports, and BI toolsLiaise with marketing, business development, and client servicing teams to understand reporting needsTranslate business requirements into scalable dashboards and meaningful insightsTroubleshoot issues, validate data outputs, and ensure reporting continuitySupport enhancements to BI systems, including redesign of dashboards and evolving KPI needsDeliver clear insights to business users and external partnersProvide training on new dashboards and support user onboardingHave experience in marketing analytics, CRM analytics and / or pricing analyticsClient & Stakeholder Engagement
Act as the primary point of contact for all client-related data and reporting mattersManage and resolve client inquiries, data issues, and enhancement requests in a timely and professional mannerBuild strong relationships with key clients and ensure expectations are met or exceededCoordinate cross-functional responses to client needs and proactively surface insights that add valueData Engineering Support
Manage and maintain routine ETL tasks, data pipelines, and scheduled reloadsCoordinate with offshore engineer to ensure data quality and timely deliveryParticipate in projects to improve data integration, modelling, and structureEnsure proper documentation and version control for data processesOperational Excellence
Track and respond to internal support requests and enhancement ticketsMaintain updated user documentation, data dictionaries, and glossary of metricsHandle routine and ad-hoc reporting needsEnsure access controls are maintained and usage monitored appropriatelyManage and prioritize competing projects and deliverables while maintaining project timelines and budgetsCommunication & Collaboration
Excellent leadership and communication skills, inspiring and motivating diverse teams across onshore and offshore locationsEffective collaboration with business stakeholders, IT department, and offshore partnersProfessional demeanor and excellent communication skills for interacting with internal and external stakeholdersAdditional Skills
Passion for learning new technical tools and business conceptsAbility to work independently and resourcefully solve day-to-day issuesStrong background in Excel and PowerPointMaintain discretion with sensitive and confidential informationJob Specifications :
Bachelor's degree or graduate degree in Data, Computer Science, or a related field with 4–6 years of experience in data analytics, BI, or a related fieldStrong SQL / Python skills and experience with BI tools (e.g. Apache Superset, Google Looker, Microsoft Fabric / Power BI, Tableau, etc.) as well as web analytics - Google Analytics 4Comfortable working with evolving dashboards, KPIs, and business needsHands-on experience with data transformation and working across data pipelinesExposure to stakeholder management, requirements gathering, and cross-functional collaborationA self-starter who is comfortable with ambiguity and evolving prioritiesBonus : Experience working in environments where data tools or platforms were being upgraded or restructuredTell employers what skills you have
Version Control
Team Development
Data Transformation
Onshore
Data Integration
Stakeholder Engagement
Team Leadership
Team Management
Engineering Support
Stakeholder Management
Marketing Analytics
