Assistant Customer Service Manager | Basic Up to $6,000 + VB| Tai Seng | 5.25 Days - YY

Remuneration : Basic up to $6,000 + VB + Dental

Benefits

Work

Hours : Mon - Fri 8 : 30am-6 : 00pm, Alternate Saturdays

8 : 30am-12 : 30pm

Location : Tai Seng

Key

Responsibilities

Oversee daily customer service operations, providing

guidance and support when needed.

Ensure

compliance with company service guiidelines and service

excellence.

Collaborate with Aftersales

Department to set goals and objectives on customer

satisfaction.

Conduct Customer Experience

Surveys, review the feedbacks and follow up with Aftersales

Department.

Resolve all customer complaints

virtually or physically in a proactive manner and ensure highest

possible customer satisfaction.

Analyse data

on customer service levels and work with Manager to develop

improvement and corrective

measures.

Requirements

Min. 3 years of customer service experience in automotive

industry

Possess strong knowledge of customer

service principles and quality assurance practices

Solid communication, analytical and problem-solving

skills

Proficient in data analysis and

reporting

tools

Interested?

Send us your latest resume on WhatsApp at

wa.me / 6587804845 or tap the APPLY NOW button to get started.

By submitting your resume and / or personal

information, you consent to the collection, use, and disclosure of

your personal data by the company (or its designated agent) for the

purposes of processing, administration and managing your job

application.

Please be notified that only

shortlisted candidates will be notified.

Tey

Cheng Yu | Reg No. : R23112547

Griffin HR

Consultancy Pte Ltd | EA Licence No. : 23C1449