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Executive (Order Fulfilment) - Up till $2700 basic + AWS - RECRUIT NOW SINGAPORE PTE. LTD.

Executive (Order Fulfilment) - Up till $2700 basic + AWS - RECRUIT NOW SINGAPORE PTE. LTD.

RECRUIT NOW SINGAPORE PTE. LTD.D27 Yishun, Sembawang, SG
13 days ago
Job description

Roles & Responsibilities

managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Executive (Order Fulfilment) - Up till $2700 basic + AWS

  • Working location : Senoko Dr
  • Working Days : Monday to Friday & Alternate Saturday
  • Working Timing : Monday to Friday, 8.30am to 5.45pm & Alternate Saturday, 8.30am to 12.30pm

Responsibilities

  • Process customer orders accurately and efficiently using our designated systems or software.
  • Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
  • Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
  • Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
  • Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
  • Continuously improve customer service procedures and processes to enhance efficiency and service quality.
  • Provide insights and feedback to management based on customer interactions to improve products or services.

    • Requirements

  • Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
  • 2 years relevant experience in Order Fulfilment
  • Proven experience in a customer service role, preferably in the food service or hospitality industry.
  • Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.

    • Tell employers what skills you have

    Sales

    Microsoft PowerPoint

    Interpersonal Skills

    Hospitality Industry

    Order Processing

    Data Entry

    SAP

    Administrative Support

    Customer Satisfaction

    Microsoft Word

    Customer Service

    Able To Work Independently

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    Fulfilment Executive • D27 Yishun, Sembawang, SG