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ConciergeREVUP PROSERVICES PTE. LTD. • D01 Cecil, Marina, People’s Park, Raffles Place, SG
Concierge

Concierge

REVUP PROSERVICES PTE. LTD. • D01 Cecil, Marina, People’s Park, Raffles Place, SG
3 days ago
Job description

Roles & Responsibilities

Details :

  • Shift Hours : Morning (7am-4pm), Afternoon (1.30pm-10.30pm), Mid (10am-7pm), Night (10.15pm-7.15am)
  • 5 Days a week (including weekends)
  • Central area

Duties :

  • Welcomed guests and handled check-in and check-out procedures efficiently
  • Built strong guest engagement by anticipating needs and maintaining attentive service throughout their stay
  • Delivered high-quality customer service by addressing guest requests and concerns and coordinating with internal teams for timely resolution
  • Managed reservations, email inquiries, room inventory, and room assignments during shifts
  • Coordinated with Revenue and internal stakeholders to support pre-arrival arrangements for VIPs, corporate clients, and group bookings
  • Monitored and optimised room inventory to support new sales opportunities and reservations
  • Promoted extended stays and upsold services to achieve individual and team sales targets
  • Identified opportunities for service improvement and personal development
  • Maintained accurate guest records in PMS and relevant systems
  • Ensured full compliance with SOPs, service standards, and operational guidelines

    • Requirements :

  • Minimum of 1 year of experience in a similar role in the hospitality or customer relations industry

    • Interested Applicants, please click Apply Now

    Chow Zi Qing

    R2199258

    Revup Proservices Pte Ltd

    EA.24C2366

    Tell employers what skills you have

    CRM

    Front Office

    Customer Service Operations

    Housekeeping

    Inventory

    VIP

    Venture Capital

    Private Equity

    Attentive

    Investor Relations

    Facility Maintenance

    Wellbeing

    Customer Service

    Customer Service Excellence

    LinkedIn

    Customer Services

    Safety Training

    Customer Relations

    Hospitality

    Customer Service Experience

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    Concierge • D01 Cecil, Marina, People’s Park, Raffles Place, SG

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