Manager / Director of Operations / Front Office Manager - Islandwide, SG

Roles & Responsibilities

Job Summary

We are seeking a highly experienced and dynamic Operations Manager to oversee the seamless functioning of our guest-facing departments. The ideal candidate will be a strategic leader with a passion for exceptional service, dedicated to maintaining the highest standards of luxury, driving operational efficiency, and ensuring an unforgettable guest experience. This role requires a hands-on leader who can inspire a diverse team and manage the complex operations of a world-class hotel.

Key Responsibilities

1. Operational Excellence & Daily Management :

• Oversee the daily operations of key departments, primarily the Front Office (Reception, Concierge, Guest Relations), and often including Housekeeping, and sometimes Food & Beverage outlets.
• Ensure all Standard Operating Procedures (SOPs) are rigorously followed and consistently improved upon to meet Forbes Travel Guide, AAA Diamond, or brand-specific standards.
• Manage room inventory, rate structuring, and allocation in close coordination with the Revenue Management team to maximize RevPAR and profitability.
• Ensure all hotel facilities and services are maintained to the highest standard of quality and presentation.

2. Guest Experience & Service Quality :

3. Leadership & Team Development :

4. Financial & Administrative Management :

5. Safety, Security & Compliance :

Qualifications & Requirements

1. Education :

2. Experience :

3. Technical Skills :

4. Soft Skills & Personal Attributes :

Tell employers what skills you have

Front Office

Budgets

Leadership

Operational Excellence

Housekeeping

Inventory

Business Acumen

Career Development

Administration

Attention to Detail

Opera

Budgeting

Scheduling

Hotel Management

Hospitality