Call Centre Officer / Team Lead x 10 (1 year contract) #JTL - D09 Cairnhill, Orchard, River Valley, SG

Roles & Responsibilities

Description

Act as the first point of contact for the customers

• Supporting Client’s calls
• Calls will be recorded, and information needs to be input into system
• Call are coming in from our telephony - soft phone Avaya
• Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
• Provide satisfactory explanations to customers and take remedial action where necessary
• To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
• Ad-hoc duties that related to contact centre projects.

Requirement

Interested candidates please send in your resume to :

Topaz Liang Huimin (CEI No. R1104500), email to : west5@recruitexpress.com.sg

EA License No : 99C4599

Tell employers what skills you have

Customer Service Skills

CRM

Microsoft Office

Interpersonal Skills

Administration

Telephony

Office Administration

Avaya

Customer Satisfaction

Team Player

Customer Service

Call Center