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Service Engineer (SharePoint)

AvePointSingapore

30+ days ago

Job type

Full-time

Job description

Service Engineer (SharePoint) About AvePoint :

Securing the Future. AvePoint is a global leader in data management and dataernance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint's global channel partner program includes over 3,500 managed service providers, value added resellers and systems integrators, with our solutions available

in more than 100 cloud marketplaces. To learn more, visit avepoint.

At AvePoint, we aremitted to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

What will you be doing?

As a Service Engineer , your job is to do onsite implementation, troubleshoot technical issues, work closely with Support & R&D Team and provide timely customer feedback / Solutions, maintain the software application and infrastructure, among other duties.

Your responsibilities will include :

Maintain server availability and performance
Apply software patches for SharePoint and related technologies
Monitor and Manage SharePoint, IIS, SQL Server and storage trends
Perform, test and validate backup and restore operations
Deploy custom and 3rd Party Solutions
Perform scheduled and ad hoc reporting
Perform environment refreshes to ensure all environments are in sync with production
Configure and enforce SharePoint policies for settings and configuration standardization
Assist with disaster recovery testing
Improve the organization's use of proactive monitoring tools, including and DocAve
End to end ownership and resolution of incidents
Document SharePoint change management activities
Liaise between client and third party vendors for support cases
Work with networking, storage, virtualization and other infrastructure teams to setup and maintain business critical SharePoint systems

OK, I'm interested... is this the job for me?

We look for people who value agility, passion, and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Must haves :

Ability to work individually and within a highly collaborative team setting

Understanding of Microsoft SharePoint architecture,ponents, configuration and administration. Understand the differences between the SharePoint versions (2013 & 2016)

Working knowledge of Relational SQL Server 2012 and 2016

Experience in ITPro related topics such as server administration for Microsoft Windows Server, SQL Server, and SharePoint technologies

Working knowledge of Active Directory and SMTP technologies

Good to haves :

3+ years as a SharePoint Administrator

BA / BS Degree puter Science / Engineering majors preferred) with 3+ years of work experience

High level of customer service ability

Excellent written / verbalmunication and presentation skills

Experience with AvePoint products including DocAve 6 is a plus

Experience with K2 Workflow products is a plus

About AvePoint

Check out our careers blog for content on our people, culture, and workplace!

We are an equal opportunity employer and value diversity at ourpany. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Job ID 6084873