Customer QA Assistant Engineer

Job Description

Objectives of the position :

This role involves Customer Quality Support for our company’s product distribution, addressing customer feedback and product quality requirements / issues. The person in this position will be responsible for handling customer feedback or requirements, such as complaints, test data, and other technical information as requested. This includes necessary communication with all stakeholders (Customer, Supplier, Customer Service, Production Planning, Supplier Management, Logistics).

Knowledge in cable testing or Electrical & Electronic (E&E) product testing, along with an understanding of technical specifications, will be required to comprehend customer complaints (both technical and logistical) and provide appropriate advice for resolution.

Key Responsibilities :

1. Manage Customer Complaint Processes :

• Acknowledge the complaint
• Update the complaint in SAP & Customer complaint log
• Track the complaint & Close the complaint once actions are completed
• Summarize complaints for monthly reporting (LOS & Q-reporting)
• Properly handle customers’ needs by providing accurate and timely information on inquiries related to cable standards, test reports, and complaint handling

2. Track Supplier Quality :

3. Compliance with Standards :

4. Liaise with Stakeholders :

5. Maintain Records :

6. Operate Laboratory Test Equipment :

7. Assist with Customer Technical Enquiries :

8. General Assistance :

Skills & Qualification :

Mon to Fri 8.30am to 5.30pm

Requirements

Customer QA Assistant Engineer